Politique de confidentialité

Last Updated: October 20, 2025

KarlonHome operates this website and online store, including all information, content, features, tools, products, and related services, to provide you with a personalized shopping experience (the “Services”). KarlonHome is powered by Shopify, which enables us to provide these Services.

This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use our Services, make a purchase or other transaction, or communicate with us by any means. If any conflict arises between this Privacy Policy and our Terms of Service, this Privacy Policy shall prevail in matters related to the collection, processing, and disclosure of your personal information.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

The term “personal information” refers to information that identifies, relates to, or could reasonably be linked to an individual. It does not include anonymous or de-identified information.

We may collect or process the following categories of personal information:

  • Contact details: name, billing/shipping address, phone number, and email address.

  • Financial information: payment card numbers, billing details, and transaction data.

  • Account information: username, password, preferences, and settings.

  • Transaction information: products viewed, added to cart, purchased, returned, or exchanged.

  • Communications: details you provide when contacting our customer support.

  • Device information: IP address, browser type, device identifiers, and network data.

  • Usage information: how and when you access or interact with our website and Services.

2. Sources of Personal Information

We collect personal information from the following sources:

  • Directly from you – when you create an account, make a purchase, or contact us.

  • Automatically – through cookies, analytics, and similar technologies.

  • From service providers – such as payment processors, logistics partners, and IT providers.

  • From business or marketing partners – if you interact with our ads or social media.

3. How We Use Your Personal Information

Depending on your interactions with KarlonHome, we may use your personal information for the following purposes:

Providing and Improving the Services

To process orders, payments, returns, and exchanges; deliver products; manage your account; personalize your shopping experience; and improve our website’s performance and relevance.

Marketing and Advertising

To send you marketing communications (email, SMS, or postal mail) and show you relevant ads based on your browsing or purchase history.

Security and Fraud Prevention

To authenticate users, prevent fraud or misuse, detect security incidents, and protect our business and customers.

Customer Support and Communication

To respond to your inquiries, provide after-sales service, and maintain our relationship with you.

Legal and Compliance Obligations

To comply with applicable laws, respond to lawful requests from authorities, resolve disputes, and enforce our Terms of Service or other agreements.

4. How We Share Your Information

We may disclose your personal information under the following circumstances:

  • With Shopify, which hosts our store and processes personal information on our behalf.

  • With service providers for payment processing, order fulfillment, analytics, IT, and marketing.

  • With business and marketing partners for personalized advertising, consistent with applicable law.

  • With affiliates or other companies within our corporate group.

  • In connection with business transfers, such as mergers, reorganizations, or sales.

  • When required by law or necessary to protect our rights, users, or the public.

5. Relationship with Shopify

Our Services are hosted by Shopify, which processes your information to help operate and improve our store.
Shopify may use certain data collected from your interactions with our store, other merchants, or Shopify itself to enhance its services.

Shopify acts as an independent data controller for these specific processing activities.
For details on how Shopify handles your personal information and how to exercise your rights, please refer to Shopify’s Consumer Privacy Policy at privacy.shopify.com.

6. Third-Party Websites and Links

Our Services may contain links to third-party websites.
We are not responsible for the content, security, or privacy practices of these websites.
We encourage you to review their privacy policies before providing any information.
Information shared publicly or on social platforms may be visible to others and not subject to this Privacy Policy.

7. Children’s Data

Our Services are not directed to, and we do not knowingly collect information from, individuals under the age of majority in their jurisdiction.
If you believe a minor has provided personal data to us, please contact hello@karlonhome.com so we can delete it.

8. Security and Retention

While we take reasonable measures to protect your personal information, no system is completely secure.
Do not transmit sensitive information through unencrypted channels.

We retain personal data only as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, or enforce agreements.

9. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access / Right to information – to know what personal data we hold about you.

  • Correction – to correct inaccurate or incomplete data.

  • Deletion – to request deletion of your data where legally permissible.

  • Portability – to obtain a copy of your data in a structured, machine-readable format.

  • Opt-out of marketing – you may unsubscribe from promotional emails at any time by using the “unsubscribe” link.

If you are located in the EU or the UK, you may also have:

  • The right to object to processing for certain purposes.

  • The right to restrict processing of your data in limited circumstances.

  • The right to withdraw consent at any time, without affecting the lawfulness of prior processing.

To exercise these rights, please contact us at hello@karlonhome.com.
We may request identity verification before processing your request.

We will respond within the time limits required by applicable law.

10. International Data Transfers

We may transfer and process your personal information outside of your country of residence, including to the United States or other jurisdictions where our service providers operate.

Where required, such transfers are made under recognized legal mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent safeguards under UK or other data protection laws.

11. Complaints

If you have any questions or complaints about how we handle your personal information, please contact us at hello@karlonhome.com.
Depending on your location, you may also have the right to file a complaint with your local data protection authority.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational reasons.
Any updates will be posted on this page with an updated “Last Updated” date.
We encourage you to review this page regularly.

13. Contact Us

If you have any questions about this Privacy Policy, or wish to exercise your rights, you can contact us at:

KarlonHome
Email: hello@karlonhome.com

Company Name: GLOBAL GIN LIMITED
Registration: 79801285

(We are the data controller responsible for your personal information under applicable data protection laws.)

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